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Most issues in Just Flow It have a quick fix. This page walks you through the most common problems users encounter — whether the AI output isn’t quite right, an export won’t open, or you’ve hit a plan limit — and explains exactly what to do in each case.
The quality of the generated diagram is directly tied to the clarity of your prompt. If the output is missing steps, has incorrect roles, or doesn’t reflect the right flow, try the following:
  • Add more detail. Instead of “customer orders a product,” try “the customer submits an online order, which is then reviewed by the warehouse team before dispatch.”
  • Name roles explicitly. Mention who performs each step (e.g., “the finance manager approves the invoice”) so the AI can assign tasks to the correct lanes.
  • Call out decision points. If there’s a branch in your process, say so — for example, “if the credit check fails, the application is rejected; otherwise it moves to underwriting.”
  • Mention parallel activities. If two things happen at the same time, tell the AI: “simultaneously, the warehouse picks the items and the billing team generates the invoice.”
  • Use chat refinement. After the first diagram is generated, type specific correction instructions in the chat — for example, “Move the approval step before the payment task” or “Add an error event to the third task.” You don’t need to start over.
Treat the first generation as a starting draft. A few short chat messages are usually all it takes to get the diagram exactly right.
Crossing connections are common when a diagram grows large or when elements were added incrementally through chat. The fix is instant: click the Auto-Layout button in the editor toolbar. Auto-layout repositions all elements and routes connections cleanly, eliminating most crossings without changing the logic of your diagram.
Run auto-layout any time you add a significant number of new elements — it keeps even 50+ step diagrams readable.
The Free plan includes 3 saved diagrams. Once you reach that limit, you won’t be able to create new diagrams until you either delete an existing one or upgrade your plan.
  • Delete an existing diagram — open your diagram list, select the diagram you no longer need, and delete it to free up a slot.
  • Upgrade to Pro — the Pro plan gives you unlimited diagrams with no cap.
Deleting a diagram is permanent. Make sure you’ve exported any diagrams you want to keep before deleting them.
The Free plan includes 3 AI generation prompts. Once those are used, the AI generation feature is unavailable until you upgrade — but you can still:
  • Edit elements manually in the diagram editor (drag, rename, add, and delete elements).
  • Rearrange and connect existing nodes without using an AI prompt.
To restore unlimited AI prompts, upgrade to the Pro plan from your account settings.
If a BPMN file produces an error or renders incorrectly in Camunda, Bizagi, or another tool, work through these steps:
  1. Check your export format. Make sure you used Export → BPMN 2.0 (.bpmn) — not an image export (PNG/JPG). Image files cannot be imported into BPMN tools.
  2. Re-export the file. Open the diagram in Just Flow It and export a fresh copy. Occasionally a file can be incomplete if the export was interrupted.
  3. Check tool version compatibility. Older versions of Camunda or Bizagi may not support all BPMN 2.0 elements. Update your tool to the latest version and try again.
  4. Simplify the diagram. If a specific element is causing the import error, try removing it in Just Flow It, re-exporting, and importing again to isolate the problem.
Never rename the .bpmn file extension to .xml manually — some tools will reject the file. Always import it with the original .bpmn extension.
If the voice input is producing garbled text or missing words, try the following:
  • Speak clearly and at a moderate pace. Rushing or mumbling reduces transcription accuracy significantly.
  • Use a quiet environment. Background noise — music, conversations, air conditioning — interferes with the microphone. Move to a quieter space if possible.
  • Check browser microphone permissions. If the browser hasn’t been granted microphone access, voice input will fail silently or not start at all. In your browser settings, find the site permissions for Just Flow It and ensure microphone access is set to Allow.
  • Use a dedicated microphone. Built-in laptop microphones are convenient but pick up more noise than a headset or external microphone.
After transcription, review the text in the input field before submitting. You can edit it directly if any words need correcting.
Don’t worry — there are two ways to recover:
  • Browser undo (immediate): Press Ctrl+Z (Windows/Linux) or Cmd+Z (Mac) to undo the most recent change. This works for recent edits made in the current session.
  • Version history (Pro and Team plans): Open the diagram menu and select Version History to browse and restore any previously saved version of your diagram. This is especially useful if you’ve made many changes or have already closed and reopened the diagram.
Version history is available on Pro and Team plans. If you’re on the Free plan, the browser undo shortcut is your primary recovery option — so use it as soon as you notice a mistake.
Very large diagrams (50+ elements) can be demanding on your browser. If you notice lag or unresponsiveness, try these steps:
  • Use a modern browser. Just Flow It performs best in up-to-date versions of Chrome, Edge, Firefox, or Safari. Update your browser if it’s more than a few versions behind.
  • Use a desktop device. Tablets and mobile devices have less processing power than desktop computers. For large diagrams, a desktop is strongly recommended.
  • Close unused browser tabs. Each open tab consumes memory. Closing tabs you aren’t actively using frees up resources for the editor.
  • Run auto-layout. A visually tangled diagram with many crossing connections can slow rendering. Clicking Auto-Layout reduces visual complexity and can improve performance.
  • Break the diagram into sub-processes. If a diagram is genuinely very large, consider collapsing related tasks into BPMN sub-processes. This reduces the number of visible elements without losing any process detail.
All diagrams are saved to your Just Flow It account in the cloud. If a diagram appears to be missing:
  1. Confirm you’re logged in to the correct account. If you have multiple email addresses, you may have created the diagram under a different account. Sign out and sign back in with the other address.
  2. Check your diagram list. Open the My Diagrams panel from the main navigation. Use the search bar to find a diagram by name.
  3. Scroll through all diagrams. If you have many diagrams, the one you’re looking for may simply be further down the list.
Diagrams are tied to your account, not your device. If you were not signed in when you created a diagram, it may not have been saved to your account. Always sign in before starting work to ensure your diagrams are persisted.
If a collaborator or stakeholder hasn’t received your shared diagram email, work through these steps:
  1. Ask the recipient to check their spam or junk folder. Automated emails from new senders are sometimes filtered. The sharing email should be easy to identify by subject line.
  2. Verify the email address. Return to the sharing dialog in Just Flow It and confirm that the address you entered is correct — a single typo will send the email to the wrong address.
  3. Resend the email. Open the diagram, go to Share → Email, and send again. A fresh email is generated each time.
  4. Try an alternative sharing method. If email continues to be problematic, copy the diagram’s shareable link (if available on your plan) and send it directly via your own email client or messaging app.
Add @justflowit.com (or the relevant sending domain) to your allowlist or contacts to prevent future emails from being flagged as spam.